There are many techniques that can be used in a classroom setting to keep learning active. Case studies, role playing, timed challenges, debates or simulations can provide learning opportunities through active participation. Adult learners want to see the relevance of the learning so using techniques that will demonstrate the relevance to the learner will keep them engaged in the topic.
Case Studies
Case studies are commonly used with business students. Case studies are descriptions of common management problems. Often a case study is modeled after a real incident but with the names changed and other identifiable elements altered. Using real examples from company history can lead to participants hearing the actual outcomes once they have offered their solution to the situation. Choosing case studies that explore the topic by working through issues leads participants to learn actively and retain key concepts.
Role Playing
Role playing is when participants are experience the different roles to play in a scenario. This type of activity works well when practicing communication styles and techniques such as interviewing skills, performance management conversations or customer service techniques. Creating a scenario that mimics an actual situation the students will experience on the job allows participants to practice reacting and acting in a safe setting.
Timed Team Challenges
Assigning a timed challenge as a small group activity can create a buzz of energy as teams have to solve a difficult issue in a crunch. Clearly define the issue and the time allotment so that participants understand that quick decisions are expected. Ask the teams to record their action plan to resolve the issue and discuss it with the larger group to gather feedback on their approach.
Debates
Debates are great activities to stress the pros and cons of complex subjects especially ones with potential ethical dilemmas such as conflict of interest scenarios or customer service examples where the customer’s actions are questionable.
Simulations
Simulating a work environment to test product knowledge or understanding of processes is a great way to keep learning active. Simulations can be as elaborate as an exact replica of a store or processing plant or as simple as a mock up of a work environment.
To keep training active it is important to use techniques that challenge the learners to use their experience on the job to direct the learning. Case studies, role playing, timed team challenges, debates and simulations are some of the ways to engage learners in the topic.
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